Frequently asked questions
Which hotels are connected to the Winter Thermal Riviera?
Hotel Toplice 4* and Hotel Čatež 3.
Are towels and bathrobe included in the price of the accommodation / ticket to the Winter Thermal Riviera?
Towels and bathrobe are included while staying in Hotel Terme. In other hotels there is a supplement for rental of 5 € per person per night.
Does the price of the accommodation include the entrance to the Winter Thermal Riviera?
The entrance to the Winter Thermal Riviera is included in all packages which include halfboard and for stays at the accommodation units in Terme Village.
What is the time of hotel breakfast and dinner?
Breakfast is available from 7 a.m. to 10 a.m. and dinner from 6 p.m. to 9 p.m.
Can we enter the pools on the day of our departure?
The entrance to the pools and Thermal riviera is possible on the days of arrival and departure.
Does the price include the tourist tax and registration fee?
No. The tourist tax and regsistration fee are paid as a surcharge at the reception.
Why is the price of the accommodation today different than it was a couple of days ago?
We have a variable price list, which means that the price changes depending on demand and occupancy.
Is late check-out available at no extra cost?
No, there is an additional fee for late check-out, the latter depends on the accommodation.
Is the birth certificate sufficient as a document and do children need a document to check in to the hotel?
To register a guest at the hotel, an identity document containing the date of birth and address of residence is required. If the children do not have an identity document, you can bring their birth certificate with you.
Are drinks included in the price of the meal?
Drinks with meals are available for an additional charge. The drinks, which is available as part of the breakfast buffet, are included in the price of the meal.
Is it possible to exchange dinner for lunch?
Yes. Contact the reception desk for further information.
Are the saunas included in the price of the accommodation?
Only while staying in Hotel Terme.
Why is it necessary to pay extra for single use if a minor child stays in the room with me?
A supplement for single use is required if only one person over the age of 18 stays in the room.
Is there babysitting service available in hotel?
No.
What is the entertainment program for children? What attractions do you offer for children?
You can request an entertainment program at the reception upon your arrival. There are many water attractions for children of all ages on the Winter Thermal Riviera, and the Tropski vrt restaurant (Hotel Toplice Restaurant) also has a Mini Club, where our animation team prepares an interesting program every day.
Is advance payment required to confirm the reservation?
Payment is made in full directly at the reception.
What are the cancellation costs?
The reservation can be changed or canceled free of charge up to two (2) days before arrival.
Do you offer airport transfers?
We do not offer hotel transfer. However, we can provide you with the contact details of the transport service (taxi, rent-a-car), and it is also possible to get to Terme Čatež by bus.
Do you have a room for 6+ people? Can two families stay in one room?
In the case of 6 or more people, accommodation in separate, adjacent rooms is possible.
Is it possible to connect to the hotel’s Wi-Fi everywhere?
Wi-Fi connection can be found in all hotels, receptions and marked locations.
How far are the apartments from the pools?
The apartments are distributed throughout the resort, so it is difficult to determine the exact distance. In most cases, this is about 400 meters.
Where is the camp reception?
The reception of Terme Village is located opposite the Garden Center. When you drive towards the entrance to Terme Čatež, turn right behind the soccer fields and you will soon be at the reception.
How many people are the mobile homes and apartments intended for?
The mobile home has a capacity for a maximum of 6 persons, of which a maximum of 4 adults. Lux apartments can accommodate a maximum of 5 (adult) persons, while Lux Plus can accommodate a maximum of 4 adults and 1 child.
Do mobile homes and apartments have heating?
Mobile homes and apartments are heated and cooled with air conditioning.
Are bathing cards included if we stay in mobile homes and apartments?
Swimming tickets are included in the price of staying in apartments and mobile homes.
What are mobile homes and apartments equipped with (towels, bed linen, kitchen equipment)?
In mobile homes and apartments, the rental price includes: bed linen and towels for personal hygiene (bring your own for the pools). The kitchens are equipped with basic kitchen equipment (cooking pots, plates, utensils, glasses).
What is the price of the 6th ticket (for Summer Thermal Riviera) when staying at Mobile homes?
15 €.
Can we reserve a specific camping pitch in advance?
You can choose the plot upon arrival, advance booking is not possible.
How much is the lump sum?
Please contact the reception of Terme Village for this information.
Who do I contact to buy a mobile home?
To buy a house, contact the Terme Village reception.
What are the opening times of the pools and Thermal riviera?
The working hours of the Winter Thermal Riviera are every day from 9 a.m. to 9 p.m.
Are you open today? Can we come for a swim?
The Winter Thermal Riviera is open every day of the year between 9 a.m. and 9 p.m.
The summer Thermal Riviera is open from mid-April to mid-September, every day, weather permitting. During the summer season, the Summer Thermal Riviera is open from 8 a.m. to 8 p.m. For current opening times depending on weather conditions, follow us on our social networks.
Are you open on a holiday?
Thermal Riviera is open 365 days a year, including weekends and holidays.
What is the price of the daily ticket?
We have a variable price list, which means that the ticket price varies. For the best price, we recommend purchasing an e-ticket on our website.
We can’t find a price for a day ticket online, is it no longer available?
On our website there is a link to purchase e-tickets, where you can check and choose the ticket price for all days of the year.
Is it possible to buy a pool ticket with lunch included?
The ticket is valid for bathing only. The catering offer is available for an additional fee in several catering establishments within the Thermal Riviera and Terme Čatež resort.
Are family tickets available?
No. We have separate and different priced tickets for adults and children.
Do you have a discount for pensioners/disabled persons?
No.
Is the daily ticket valid for two entries or can we go out and back in with a day ticket?
The daily ticket is valid for a single entry to the Thermal Riviera.
What are the opening hours of Wellness Riviera?
The Wellness Riviera is open every day of the week, from 4 to 9 p.m., and on Saturdays and Sundays from 11 a.m. to 9 p.m.. For current opening hours and special offers, follow us on our social networks, where all changes to opening hours are announced in a timely manner.
Does the ticket for the Wellness Riviera also include entry to the Winter Thermal Riviera?
With a ticket for the Wellness Riviera, you can also go to the Winter Thermal Riviera, but unfortunately not the other way around.
Is a reservation required for the Wellness riviera?
Reservations are not accepted nor required.
How can we pay in catering facilities at the swimming pools?
In catering facilities at the swimming pools, you load the desired amount on the wristband with which you enter the pools, at the cash desk before entering, and then use this wristband to pay for services within the Thermal Riviera. If there is credit on the bracelet, it will be returned to you in the form of cash upon departure from the Thermal Riviera.
Are the swimming pools at the Winter Thermal Riviera accessible to the disabled? Does any pool have a ramp?
Unfortunately, the swimming pools on the Winter Thermal Riviera are not adapted for people with reduced mobility. The only swimming pool that is adapted and has a ramp is located in Hotel Čatež 3*.
Can we take snacks and drinks with us to the Winter Thermal Riviera?
Bringing food and drinks into the Thermal Riviera and the swimming pools is not recommended.
Can we eat anything in the winter Thermal Riviera?
A buffet restaurant and Lounge Bar Valovi are available in the Winter Thermal Riviera.
Is there a sea / ski resort nearby?
The sea and ski resorts are approx. 200 km away from Terme Čatež (in Slovenia).
Do we need a vignette to reach you?
Driving on Slovenian highways requires the purchase of a vignette. If you use regional roads to get to us, the purchase of a vignette is not necessary.
Is there a shop in the Terme Čatež complex?
There is one large and one small shop in Terme Čatež.
Where is it possible to eat something?
There is a restaurant in each of our hotels, and additional catering facilities are available within the complex. For more information and opening times, there is a Foodie Guide available on our website and at hotel receptions.
Where can we go in the area?
You can find the local offer on the website www.visitbrezice.si and at all our receptions.
Is there anything new in the resort?
We recently opened the new Wellness Riviera, a new sauna oasis, located on more than 1000 m2 in the Winter Thermal Riviera.
What was last renovated?
We recently renovated the sauna park, which now has a new name – Wellness Riviera. All hotel restaurants and the Snack bar on the Summer Thermal Riviera and the Terme Village reception were also renovated. Soon we will also open our largest wellness center – Grand Spa Terme, Pub Cabana and Thai restaurant Chuty’s.
Can we use the soccer field?
Soccer pitches are only intended for hire for professional soccer teams.
Are dogs allowed in the accommodation facilities of the hotels and Terme Village?
Dogs are only allowed in the Depandansa*** of Hotel Toplice, with an additional charge of €29 per day, or in the campsite in one’s own trailer, mobile home or tent with an additional charge of €6 per day.
Is food included in the price of the stay for pets?
No.
Can pets go to the pool?
Pets are prohibited from entering the Winter and Summer Thermal Riviera, the hotel swimming pools and the indoor areas of the hotel restaurants.